Mental Health First Aid: How to Help Someone in Crisis

Just as CPR training helps save lives in physical emergencies, mental health first aid equips you to help someone experiencing a mental health crisis. At Next Step Psychiatry in Lilburn, we believe every member of our community—from Snellville to Suwanee—should understand how to recognize and respond to mental health emergencies.

Why Mental Health First Aid Matters

One in five American adults experiences mental illness annually, yet only about 40% receive treatment. The gap often exists because people don't know how to help—or don't recognize when help is needed. Mental health first aid bridges that gap, teaching people to identify warning signs and provide initial support until professional help is available.

The ALGEE Action Plan

Mental Health First Aid training teaches a five-step action plan called ALGEE:

A – Assess for Risk of Suicide or Harm

Take any mention of suicide or self-harm seriously. Ask directly: "Are you thinking about hurting yourself?" Contrary to myth, asking about suicide doesn't plant the idea—it opens the door to help.

L – Listen Non-Judgmentally

Give the person your full attention. Don't interrupt or offer immediate solutions. Sometimes the most powerful thing you can do is simply be present and show you care.

G – Give Reassurance and Information

Let them know that mental health conditions are treatable and recovery is possible. Share that help is available right here in Gwinnett County and throughout metro Atlanta.

E – Encourage Appropriate Professional Help

Gently suggest connecting with a mental health professional. Offer to help them find resources or make an appointment. In our area, options include psychiatrists like our team at Next Step Psychiatry, therapists, and crisis services.

E – Encourage Self-Help and Other Support Strategies

Help them identify coping strategies and support systems—friends, family, support groups, or community resources throughout the Atlanta area.

Recognizing Warning Signs

Watch for these indicators that someone may be struggling:

• Withdrawal from friends, family, or usual activities
• Dramatic mood changes or emotional outbursts
• Changes in sleep patterns, appetite, or energy levels
• Expressions of hopelessness or worthlessness
• Talking about being a burden to others
• Increased substance use
• Giving away possessions

When to Call for Emergency Help

Call 911 or take the person to the nearest emergency room if they:

• Express intent to harm themselves or others
• Have access to means of self-harm
• Are experiencing psychosis or severe disorientation
• Have overdosed or harmed themselves

The 988 Suicide and Crisis Lifeline is also available 24/7 for calls or texts.

Local Resources in Gwinnett County

Our community has many mental health resources:

• Next Step Psychiatry in Lilburn for ongoing psychiatric care
• Local hospital emergency departments for immediate crisis care
• Community mental health centers throughout Gwinnett
• 988 Suicide and Crisis Lifeline (call or text 988)
• Georgia Crisis and Access Line: 1-800-715-4225